Delete your Kessa account

Kessa is made by Bytes & Pixels GmbH. You can delete your account and its data at any time, with or without the app installed.

In the app

Settings → Delete account. Deletion is immediate and permanent.

Without the app

Email support@bytes-and-pixels.de from the address you signed in with, with the subject “Delete my Kessa account”. We delete the account within one month, as the GDPR requires, and confirm by email. If you used Kessa without an account, there is no address to match, so delete it in the app instead.

What is deleted

• Your account, your profile and your messages with the assistant.
• If you are the last adult in the household: the whole household, including its events, to-dos, routines, shopping lists, meals, saved documents, household memory and family photos.
• If another adult stays in the household, the household stays with them.

What is kept

• Records of subscription payments, for as long as Apple, Google and tax law require.
• Nothing else. Uploaded letters, photos and PDFs are already deleted within six hours of upload, and voice recordings are never stored.

Deleting your account does not cancel a subscription. Cancel it in the App Store or in Google Play → Subscriptions.